Return Policy

At ViviKid, we want every customer to enjoy a happy and worry-free shopping experience. If you are not completely satisfied with your purchase, we’re here to help.

4-Day Return Window

Customers may request a return within 4 days of receiving their order.

Eligibility for Returns

To qualify for a return:

• The item must be unused, unopened, and in its original condition.
• The product must be returned with original packaging, tags, and accessories.
• Proof of purchase or order confirmation is required.

Non-Returnable Items

The following items cannot be returned:

• Used or damaged products
• Items without original packaging
• Clearance or final sale items
• Customized or personalized products

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the product and packaging. We will arrange a replacement or refund as quickly as possible.

Refund Process

Once your returned item is received and inspected, we will notify you regarding approval of your refund. Approved refunds will be processed to the original payment method within 5–10 business days.

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged or incorrect.

Contact Us

For return requests or assistance, please contact our support team:

Email: support.vivikid@gmail.com

Thank you for shopping with ViviKid — Where Little Imaginations Grow Big.